Changed dental plans. Not a big deal.

New plan came into effect on specific date. Went to the dentist on two days after that.

Submitted claim. Claim denied.

Telephoned to enquire as to why. Simple explanation.

Plan went into effect on X date. I had gone to dentist on X plus two days.

Asked them to repeat and think what they had just said. Claim approved.

We all have similar stories, of spending hours cleaning up someone else’s mistakes. Are they more common than they used to be? Is it the technology that makes things more difficult instead of making our lives easier?