Tag Archives: Technical Support
The Magic Word
I was arguing with an AI chatbot. And I was losing. Customer service has been delegated almost exclusively to machines these days. In theory that is more efficient. Certainly it is for the business, somewhat less for the customer. The AI chatbots are indeed artificial, but their intelligence seems to be sadly lacking. I wanted […]
Am I An Idiot?
For this Flashback Friday we go back to April 19, 2016. Apparently I am not an idiot. One of my jobs requires logging in to a computer in another city, using a virtual private network. When it works, which is usually, it is a simple system. A few weeks back though I couldn’t connect. I […]
Junk The Printer
If I hadn’t just spent money on ink, I would probably have a new printer by now. I knew I needed printer ink at Christmastime, but there seemed no point in buying some and opening the cartridge, then having the machine sit for six months. So ink was my first purchase once we were out […]
Tech Support
Apparently I am not an idiot. One of my jobs requires logging in to a computer in another city, using a virtual private network. When it works, which is usually, it is a simple system. A few weeks back though I couldn’t connect. I contacted tech support, described the problem and implemented the solution they […]
random thoughts from lorne 
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