Tag Archives: Tech Support
The Magic Word
I was arguing with an AI chatbot. And I was losing. Customer service has been delegated almost exclusively to machines these days. In theory that is more efficient. Certainly it is for the business, somewhat less for the customer. The AI chatbots are indeed artificial, but their intelligence seems to be sadly lacking. I wanted […]
The Technician
I wrote this post in October last year, but got sidetracked and didn’t post it. Today seemed like a good time to correct that error. Don’t you hate technology? Even more, don’t you hate calling tech support? You know they can’t help you – but hope springs eternal. My internet connection died, and with it […]
The Technician
Don’t you hate technology? Even more, don’t you hate calling tech support? You know they can’t help you, but hope springs eternal. This morning my internet connection died, and with it my television service and home phone. I spent an hour trying various reboots and resets, but nothing worked. Which meant having to seek technical […]
random thoughts from lorne 
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