Tag Archives: Lost Luggage
Complimentary Checked Baggage
If you have flown in recent years, you have heard the announcement. It seems to happen with every flight. The plane is full. That means space in the overhead compartments is at a premium. Therefore the airline, out of the goodness of its heart, is offering to let you check your carry-on bag – for […]
Travel Chaos
In the United States, Wednesday, more than 10,000 flights were delayed or canceled due to a problem with the Federal Aviation Administration’s computer system. A similar computer glitch in Canada supposedly had no effect on t5ravelers’ plans – maybe because our system is already in chaos. Canada’s Transport Minister is to appear before a House […]
Something Isn’t Right
The leader of the Official Oppositions says it feels like Canada is broken, and the federal government is to blame. Needless to say, the Prime Minister disagrees. When does a feeling become a reality? Whether Canada is “broken” or not, I don’t think it is hard to find many people who feel that it is. […]
Lost Luggage IV – Who Is Mr. Hinds?
The saga of my wife’s lost backpack from her summer vacation continues, as we now attempt to get compensation from Air Transat, compensation that they are legally required to give under the “Montreal Convention” that covers air travel and lost luggage. What should be a simple process isn’t. She filed her claim on return from […]
Lost Luggage III – Good Customer Service
I had my post for today already written, then the phone rang. It was 3 p.m. Friday. Air Transat was finally returning my call. My wife’s bag in transit since last Saturday had been delivered to her and she and my daughter would be upgraded to “club class” for her return flight. I still have […]
Lost Luggage II – The Saga Continues
When it became apparent to Air Transat employees that Vivian’s backpack hadn’t made it on to the plane from Toronto to Manchester (England) with her on Saturday they should have sprung into action. When my luggage failed to accompany me last year I was informed by Air Canada employees before any bags hit the carousel. […]
random thoughts from lorne 
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